The Utilities Department is responsible for providing water and sewer to Queen Creek residents and for the billing, collection and payments of the utility accounts.
**IMPORTANT NOTICE REGARDING DECEMBER BILLING**
We experienced a technical issue in December that led to some residents not receiving their utility bills in the mail. If you did not receive a December bill, that amount will be on your January statement as a past due amount - you will NOT be charged any fees or penalties for the outstanding December charges. We apologize for the inconvenience, and have resolved the issue so this does not occur in the future. If you have any questions or concerns, please feel free to contact customer service during normal business hours, Monday through Thursday
**TOWN OF QUEEN CREEK AUTO BILL PAY HAS A NEW ADDRESS**
The Town of Queen Creek is streamlining our bill payment process for payments that are mailed to the Town or processed through Bill Pay at your bank. If you are using either of these methods to pay your utility bill, the new address to use is: Chase Lockbox, P.O. Box 64748, Phoenix, AZ 85082-4748. The new address is reflected on the payment coupon and envelope that is included with your monthly bill. For faster, more efficient service, please contact your bank and inform them of our new mailing address. Thank you!
Online payments are safe and secure. Use AutoPay or one-time payment for automatic withdrawal from your bank account, debit or credit card. If you bill pay through your bank, note the forthcoming change of address above. This program provides the freedom of onetime or recurring payment schedules. Simple, easy and safe, using AutoPay means never worrying about a late utility bill again! Click the button to sign up below.
If you pay your bill online each month and want to stop receiving a printed bill in the mail, please create an online profile and then follow the instructions to sign up for paperless billing. Once you sign up, you’ll receive an email at the beginning of each month letting you know your bill is ready to view online. Help make a positive impact on the environment by signing up for paperless billing today!
Pay by Mail
Use the return envelope included with your bill to send payment. Payments may be mailed to:
Pay in Person
Please pay your bill at the Customer Service counter which is located on the first floor of the Municipal Services Building, 22358 S. Ellsworth Road, Queen Creek, AZ 85142. Office hours are Monday through Thursday, 7 a.m. to 6 p.m. The office is closed Friday through Sunday and on holidays.
Drive Up and Drop It OffA drive-up drop box is located just inside the south entrance of the Town of Queen Creek’s municipal complex parking lot.
Check out the wide selection of classes, sports and other activities offered by the Parks & Recreation Department, register and pay - all at the click of a button! Online registration makes it quick and easy to get involved in the Town of Queen Creek's affordable activities.