Frequently Asked Questions

Print
Press Enter to show all options, press Tab go to next option

What is the hardness of my water?

The amount of dissolved calcium and magnesium in water determines its "hardness." The hardness of water is most often referred to by a measurement known as grains per gallon (gpg). The Town of Queen Creek's water contains 6-17 gpg. You might need to know this measurement when installing a water softener.

Is there fluoride in my water?

Fluoride is not added to the water but occurs naturally. The Town water contains .4 - .6 parts per million.

What is my water pressure?

Water pressure varies between 50 psi and 100 psi depending on the time of day and area in which you live. You might experience higher pressure during off-peak time or lower pressure during peak demand.

How can I test for a leak?

Turn all water off in your house. Be sure the sprinklers, washing machines, dishwasher, etc., are not running. Take a reading from your meter. Wait approximately one hour and take another reading. If your second reading is higher than the first, you have a leak. At this time we recommend you contact a plumber.

When and how does my meter get read?

The Water Division reads meters on a monthly basis, usually the third or fourth week of the month. A technology called "Radio Read" is used to read the meters. This technology allows meter readers to simply drive down your street and send a message to the meter, similar to a wake-up call to tell the system the numbers.

Can I drain my pool into the sewer system?

Whether draining your pool or backwashing the filter, the Town encourages you to use this excess water to irrigate your lawn and landscape. Property owners are responsible for keeping the water contained in their yards. Please do not allow your pool water to overflow your property into a neighbor's yard, the street, alleyway or other types of Town of Queen Creek right-of-way.

NOTE: Care must be taken when using pool water to irrigate lawns or landscape. Pool water contains higher levels of salt and chlorine than normal tap water. Check to ensure that the levels of chemicals in your pool water are safe for the types of plants and grass you plan on watering. Do not spray the water directly onto plant leaves and avoid over watering.

If you are draining your pool you may also use the clean-out on your home's sewer system. Sewer clean-outs can be located in several different locations depending on the age of the home. If you cannot locate the clean-out, or you are not sure what it is, consult a plumber or a home builder for its exact location.

WARNING: This process is only recommended for those homes connected to the Public Sewer System and is not recommended to homes that are connected to Septic Tank systems. Septic tanks are not designed to handle these types of flows. Emptying pool water into a septic tank could result in expensive repairs and damage.

To view a copy of the Town's Pool Draining Policy, please click here.

Do I need a permit to drain my pool?

A permit is not required at this time. You are however required to contact the Town's Utility Service Department 48 hours before you plan on draining your pool.  Call 480-358-3450 and let them know your address and the date you will be draining your pool.

Do I get a break on my water bill when filling my pool?

No. You can estimate how much it will cost to fill your pool by first figuring how much you typically use on a monthly basis.  Then add the additional amount it would take to fill the pool by using the Town's current rate structure of  $1.77 for the first 1,000 gallons up to 10,000 gallons, $2.37 for the next 10,000 and $2.96 per 1,000 gallons for any use above 20,000 gallons. Or you may contact the Utility Services Department at 480-358-3450 for help in obtaining an estimate.

How do I know what my last meter reading was?

On your bill, in the "Readings" section, locate the "Current" reading. That is the reading taken for your last billing cycle. Please note, the reading will be rounded down to 1,000 (e.g., if your meter reads 961,545 gallons, your bill would reflect 961,000 gallons).

Where does my water come from?

The Town uses seventeen source wells:

  • Well #1, Terra Ranch, is located at Chandler Heights Road, east of Hawes Road
  • Well #2, Villages, is located at Rittenhouse Road at the Signal Butte Road alignment
  • Well #3, Schnepf, is located on Combs Road site, east of Meridian Road
  • Well #4, Circle G, is located at Hawes Road, north of Chandler Heights Road
  • Well #5, Victoria, is located at Ocotillo Road, west of Ellsworth Road
  • Well #6, Barnes Elementary, is located on Queen Creek Road, west of Crimson Road
  • Well #7, Ocotillo, is located on on Signal Butte Road, south of Ocotillo Road 
  • Well #8, Cortina, is located on the northwest corner of Sossaman and Ryan roads
  • Well #9, Hastings, is located on Cloud Road at the Crismon Road alignment
  • Well #10, QCR Well 1, is located 1/4 mile north of Ocotill Road on Schnepf Road
  • Well #11, QCR Well 4, is located 1/2 mile north of Ocotillo Road on Schnepf Road
  • Well #12, Castlegate, is located south of Ocotillo Road on Scott Road
  • Well #13, Pecan Creek North, is located on Kenworthy Road and Chandler Heights Road
  • Well #14, Pecan Creek South, is located on Kenworthy Road and Shari Street
  • Well #15, Shea, is located on Kenworthy Road north of Hash Knife Draw
  • Well #16, Gantzel, is located 1/2 mile south of Combs Road on Gantzel Road
  • Well #17, Ironwood Crossing/Barnes, is located north of Ocotillo Road and west of Ironwood Road 

These wells are drilled in excess of 1,000 feet deep, and the Town is presently pumping water from approximately 540 feet to 640 feet. The water table ranges from 245 to 300 feet below surface down to approximately 2,000 feet.

Is my water safe?

Last year, as in previous years, Town of Queen Creek tap water met all U.S. Environmental Protection Agency (EPA) and state drinking water health standards. Our groundwater supplies are generally clean, so we don't have to worry as much as other communities about how to treat our water supplies. We are continually observant of past, present and future land uses in and around our area. The Town implements all reasonable measures to vigilantly safeguard our water supplies, and once again we are proud to report that our system has never violated a maximum contaminant level or any other water quality standard.

The Town is part of the state of Arizona's Monitoring Assistance Program and contracts with the Arizona Department of Environmental Quality to do testing at all of our wells. The following tests are completed by the Town:

  • Monthly microbiological samples
  • Quarterly nitrates at each well, 30 lead
  • Copper samples at predetermined locations every three years
  • Annual THMS, HAAS, tracking how chlorination reacts to our system

The state of Arizona does the other 90 plus tests at each well site based on 3- to 4-year cycles. This equates to more than 600 tests that the state of Arizona does during a monitoring cycle.

To view the Town's Annual Water Quality Report visit our website.

How can I help reduce the mosquito population in Queen Creek?

Arizona summer heat coupled with monsoon rains provide ideal breeding conditions for mosquitoes. Maricopa County Health Department suggests the following: 

  • Remove all standing water, which is the breeding ground for mosquitoes. Empty birdbaths and fountains, and dump and refresh livestock water at least twice a week.
  • Check that all septic tanks are closed tightly. Make sure the clean-out plug or inspection hatch is not open even a crack.
  • Livestock can pack the ground, reducing water absorption causing standing water. Gypsum can be added to soil to assist with softening ground. Rip or churn pastures once a year to improve absorption.
  • Horse Owners - It's recommended, if your horses are not already vaccinated, you check with your veterinarian regarding this process. After initial vaccination, an annual booster is recommended.